Is your business website looking a little dated, like it could really do with a makeover or, perhaps, a complete …
How to Manage Customer Expectations
Unmet expectations can be the kiss of death for a business relationship. When what the customer expects and what the …
The Key to Successful Supplier Relationship Management
Building strong and enduring relationships with the people who matter most is a must for any business owner. Employees and …
How to get your people using new technology
Whether it’s an ERP solution, a CRM system or a mobile workforce application, the installation of a new piece of …
Tips for a successful, stress-free stocktake
Stocktaking. It’s a task that will never be on any business manager’s Favourite Things To Do list, but it’s something …
How to Handle a Customer Complaint
So, one of your valued customers has a gripe with your business. Maybe a shipment was delivered unacceptably late. Or …
We need a new word for Disruptive Innovation
Don’t get me wrong. I’m a huge fan of Dr Clayton Christensen’s work. (no, that’s not him pictured above.) Especially …
What is the future of warehousing?
When the forklift truck was invented in the early 20th century, it ushered in a transformation in the way warehouse …
Spaghetti Sauce
Have you ever heard of Howard Moskowitz? He’s an American market researcher and experimental psychologist. In the 1980’s Moskowitz …
